MASC has a number of policies that relate to the governance of the Corporation's activities. Two of these policies are directly related to MASC's interaction with its clients and the public.
MASC's Handling Producer and Public Concerns Policy outlines the governing principles relating to the handling of client, producer and public concerns or complaints, to ensure that concerns are dealt with in a responsible manner.
The purpose of this policy is to outline the governing principles that relate to MASC's handling of client, producer and public concerns or complaints (concerns).
MASC is committed to the following principles with respect to the administration of its programs and services:
to treat all clients (including prospective clients) professionally, courteously and fairly;
to treat clients in similar situations consistently;
to provide clients with complete, accurate, clear and timely information; and
to base its decisions on relevant information and to be accountable for those decisions.
The Board of Directors, in directing the business and affairs of MASC, is primarily responsible for establishing corporate policy.
The Board meets with producer groups on a regular basis to discuss policy matters and possible program changes.
The Board does not review specific concerns unless MASC's Executive Management Committee (Executive Management) refers such matters to it in accordance with this policy.
Executive Management Responsibility
Executive Management is primarily responsible for handling concerns that arise in the administration of day-to-day operations.
More specifically, Executive Management is responsible:
to ensure that staff conduct corporate business in accordance with the principles established in this policy;
for the thorough review of concerns to ensure compliance with applicable legislation and policies;
to identify developing trends in the type of concerns received;
based on developing trends or on any one concern, to refer to the Board matters that identify a need for the reconsideration of corporate policy (e.g. MASC's policy is unclear or has unintended consequences); and
based on exceptional circumstances, to refer to the Board any other concern for consideration.
Executive Management is also required to copy relevant correspondence to the Board on the matters handled in accordance with this policy.
Misrepresentation and program abuse are not victimless acts – they can affect everyone and anyone. For most AgriInsurance programs, premiums are paid 40% by insured producers, 36% by the government of Canada, and 24% by the Manitoba government. So, misrepresentation and program abuse do not only negatively affect AgriInsurance programs and other producers, but the public as well.
In order to offer equitable insurance at reasonable cost, MASC works hard to ensure that producers only receive payments for claims for which they are eligible. Specific examples of misrepresentation include:
misstating production on a harvested production report
misstating production in respect of a claim
failing to disclose any fact required to be stated
making a false statement
MASC does NOT consider misrepresentation or abuse of government programs just another cost of doing business. MASC staff are vigilant to identify concerns.
If you suspect misrepresentation or abuse of MASC's programs, either occurring now or having occurred in the past, please contact MASC TIPS lines at:
Penalties for misrepresentation and abuse of AgriInsurance and other programs can be significant and include claim reductions or claim recovery, termination from the program, and referral to law enforcement for possible criminal charges. See the annual AgriInsurance Contract for further details.