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MASC Corporate Policies
MASC has a number of policies that relate to the governance of the Corporation's activities. Two of these policies are directly related to MASC's interaction with its clients and the public.
MASC's Privacy Policy provides guiding principles to ensure that personal and confidential information is managed appropriately and responsibly.
MASC's Handling Producer and Public Concerns Policy outlines the governing principles relating to the handling of client, producer and public concerns or complaints, to ensure that concerns are dealt with in a responsible manner.
If you have questions about these policies, please contact your local MASC Insurance Agent or Lending Representative.
- Privacy
- Public & Producer Concerns
MASC Privacy Policy
The purpose of MASC's Privacy Policy is to outline the guiding principles for MASC's management of personal and confidential information.
The MASC Privacy Policy provides that:
- MASC collects information under the authority of The Manitoba Agricultural Services Corporation Act (2005), and is required to protect personal and confidential information in accordance with The Freedom of Information and Protection of Privacy Act.
- In addition to protecting the privacy rights of individuals, MASC is committed to protecting information provided to it in confidence by its clients, public bodies or other organizations.
- In keeping with established principles of fair information practices, MASC is responsible to:
- identify the reason for collecting, using and disclosing personal information;
- obtain consent before collecting, using and disclosing personal information;
- collect the minimum amount of information needed to accomplish its purpose;
- use and disclose personal information only for the reason(s) it was collected, unless consent is obtained, or if such use and disclosure is required or permitted;
- ensure the personal information that is collected is as accurate, complete and up-to-date as necessary for its purposes;
- provide individuals with access to their own information and allow them to make corrections as appropriate;
- keep personal information only for as long as it is required; and
- ensure the security of personal information.
- MASC has designated staff to answer questions and handle complaints and further, a person who is dissatisfied with a decision made by MASC respecting privacy matters may make a complaint to the Ombudsman for the Province of Manitoba, in accordance with The Freedom of Information and Protection of Privacy Act.
Handling Public & Producer Concerns Policy
The purpose of MASC's Handling Public & Producer Concerns Policy is to outline the governing principles that relate to MASC's handling of client, producer, and public concerns or complaints.
MASC is committed to the following principles with respect to the administration of its programs and services:
- to treat all clients (including prospective clients) professionally, courteously and fairly;
- to treat clients in similar situations consistently;
- to provide clients with complete, accurate, clear and timely information; and
- to base its decisions on relevant information and to be accountable for those decisions.
Board Responsibility
The Board of Directors, in directing the business and affairs of MASC, is primarily responsible for establishing corporate policy. The Board meets with producer groups on a regular basis to discuss policy matters and possible program changes. The Board does not review specific concerns unless MASC’s Executive Management Committee (Executive Management) refers such matters to it in accordance with this policy.
Executive Management Responsibility
Executive Management is primarily responsible for handling concerns that arise in the administration of day-to-day operations. More specifically, Executive Management is responsible:
- to ensure that staff conduct corporate business in accordance with the principles established in this policy;
- for the thorough review of concerns to ensure compliance with applicable legislation and policies;
- to identify developing trends in the type of concerns received;
- based on developing trends or on any one concern, to refer to the Board or a designated committee of the Board matters that identify a need for the reconsideration of corporate policy (e.g. MASC’s policy is unclear or has unintended consequences); and
- based on exceptional circumstances, to refer any other concern to the Board or a designated committee for consideration.
Executive Management is also required to provide regular reports to the Board on the matters handled in accordance with this policy.
For more information about claim appeals, please see the MASC Appeals page.
